Refund policy
We want you to be satisfied with your purchase from Good Deal Superstore. This Refund Policy explains when returns, exchanges, and refunds are available.
Return window
Most eligible items may be returned within 30 days of delivery for a refund or exchange, unless otherwise noted on the product page.
Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In original packaging with all tags, accessories, and manuals included
- Accompanied by proof of purchase (order number or receipt)
Some items are final sale and cannot be returned, including clearance items marked as non-returnable, personalized products, and certain hygiene or opened consumables unless defective.
How to start a return
- Contact us at support@gooddealsuperstore.com with your order number and reason for return.
- We will provide return instructions and, if applicable, a return authorization.
- Ship the item back using a trackable service. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our mistake.
Exchanges
If you need a different size, color, or variant, contact us — we will help arrange an exchange when stock is available.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us within 14 days of delivery with photos. We will replace the item or issue a full refund, including shipping where applicable. Delivery timing and package issues are also covered in our Shipping Policy.
Related policies & help
- Shipping Policy — processing times, delivery estimates, and tracking
- FAQs — common return and refund questions
- Contact — start a return or ask a question
Contact
Return questions? Visit our Contact page or use the details below.
Good Deal Superstore
Address
34 Glen Avenue, Winnipeg, Manitoba, Canada R2M 1V5
Phone
+1 204-881-2205
Support
support@gooddealsuperstore.com
Hours
Monday–Friday, 9:00 AM–5:00 PM CST
Weekend messages answered next business day.